What to Expect
A triage nurse will assess you upon your arrival and will evaluate your chief complaint and vital signs. Your priority of treatment is based upon the severity of your illness, as determined by the triage nurse. You will be seen in the order of arrival time, unless you are determined to be seriously ill or unstable. Patients who are determined to be emergent will be taken to the treatment area immediately.
The registration clerk will obtain information for your medical record, including billing information. The registration clerk will obtain authorization for treatment from your insurance company. Your being seen and treated by the emergency department physician will not be delayed by the registration process or insurance verification. All patients will be medically screened, evaluated and stabilized regardless of insurance or ability to pay.
If you are stable, you may have to wait for a bed to become available. You will, however, be made as comfortable as possible while you wait and the staff will keep you advised as to the status of your visit.
How Can You Reach Us?
Our focus on enhancing care and improving emergency processes has dramatically reduced wait times to below national averages. Wait times are updated every 30 minutes and are available via text of ER to 23000, our mobile site, the iTriage app for iPhone or Android, and roadside digital billboards throughout the region.
Children have a special place in our hearts and in our hospital. Kendall Regional Medical Center’s Pediatric Emergency Department treats nearly 20,000 children per year, which is why we provide a dedicated pediatric emergency department staffed by pediatricians. Learn more.