MyHealthONE

• MyHealthOne is a secure, personalized online environment that connects you and caregivers to helpful tools and personal health records.
• MyHealthOne is an enhanced version of our hospital’s previous patient portal.
• You can find MyHealthOne through our website and at MyHealthOne.net.

• Yes; in addition to having a new look and a more user-friendly interface, MyHealthOne will contain many new features that were not available in the previous patient portal.
• The navigation is designed to be intuitive and easy to use, similar to well-known social, educational or retail sites such as Facebook or Amazon.

• No; you will only be able to pay hospital bills. You will not be able to pay bills for provider practices or other entities that bill separately.
• Anesthesia and emergency room providers are considered separate entities so you will not be able to pay for those bills through MyHealthOne.

• For the various features of MyHealthOne to display properly on your computer, you should use Internet Explorer 10 (click the question mark- click About IE) or greater, Chrome, Firefox or Safari.

Is MyHealthOne the same patient portal I use through my provider’s office?

• No; MyHealthOne is not the same patient portal you use through your provider’s office.
• If you are currently using a different patient portal through your provider’s office, this will not change. MyHealthOne will only replace the previous patient portal you used to access our hospital’s records and information.

• Personalized user profile – you can create a profile that stores relevant information about your activity and history.
• Find a doctor – you can search and find a doctor by name, specialty, location or keyword.
• Make an appointment and view appointment history – once you have found a doctor, an appointment can be scheduled electronically (with participating providers), without having to call the provider’s office.
  • An appointment confirmation is sent to you via email after the appointment scheduling process is complete.
  • MyHealthOne will also allow you to view your appointment history (appointments booked over the phone or outside MyHealthOne may not show in your appointment history.)
• Classes and events – allows you to search and register for classes and events, take advantage of various discounts, make secure payments, cancel or withdraw from a class or event, and request a refund if needed.

• Yes; MyHealthOne uses advanced technology to ensure that our systems are safeguarded from unexpected weather events, “hacking” from external parties or other unlikely circumstances that may compromise data.